1. Introduction
Welcome to NUVAI ("we", "us", "our"). These Terms and Conditions ("Terms") govern your access to and use of the website https://nuvai.in ("Website") and any services, products, or content offered through it. By accessing or using our Website, you agree to be bound by these Terms in full. If you do not agree, you must not use the Website.
This Website is owned and operated by NUVAI SOLUTIONS PRIVATE LIMITED, a company registered under the laws of India, with its registered office at 4th Floor, 648/A, Binnamangala, Near The Rameshwaram Cafe, Stage 1, Indiranagar, Bengaluru, Bengaluru Urban, Karnataka – 560038. GSTIN: 29AAKCN6276A1Z9.
2. Eligibility
You must be at least 18 years of age to use this Website. By using the Website, you represent and warrant that you are 18 years or older and have the legal capacity to enter into binding agreements. If you are under the age of 18, you may use the Website only with the involvement and consent of a parent or legal guardian.
3. Account Registration
Certain features of the Website may require registration. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
4. Products and Pricing
All products displayed on the Website are subject to availability. We make every effort to display product descriptions, images, and specifications accurately. However, we do not guarantee that descriptions, images, or other content are completely accurate, reliable, or error-free.
All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of all applicable taxes including Goods and Services Tax (GST). The final payable amount, including any applicable shipping charges, will be displayed to you at the time of checkout before you confirm your order. We reserve the right to change prices at any time without prior notice, but changes will not affect orders that have already been confirmed.
5. Ordering and Payment
When you place an order on the Website, you are making an offer to purchase the selected products. We may accept or reject your order at our sole discretion. An order confirmation email does not constitute acceptance. Your order is accepted only when the products have been dispatched.
We accept the following payment methods: UPI (Unified Payments Interface) and Cash on Delivery (COD). Payment processing for UPI is handled through our authorized payment gateway partner. We do not store any payment card information on our servers in compliance with RBI Tokenisation Guidelines.
6. Shipping and Delivery
We offer shipping across India. Shipping charges, estimated delivery timelines, and serviceability are specified on our Shipping Policy page. Please review the shipping policy before placing an order. We are not responsible for delays caused by unforeseen circumstances, natural disasters, or courier service issues.
7. Returns, Refunds, and Cancellations
Our return, refund, and cancellation policies are detailed in our Refund & Cancellation Policy page. By placing an order, you agree to be bound by the terms stated therein, including specific timelines for returns and refund processing.
8. Intellectual Property
All content on this Website, including but not limited to text, graphics, logos, images, product descriptions, software, and the compilation thereof, is the property of NUVAI SOLUTIONS PRIVATE LIMITED or its content suppliers and is protected by Indian and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
9. User Conduct
You agree not to use the Website for any unlawful purpose, to impersonate any person or entity, to interfere with the operation of the Website, to transmit any harmful code or malware, or to engage in any activity that could damage, disable, or impair the Website. You also agree not to attempt to gain unauthorized access to any systems or networks connected to the Website.
10. Limitation of Liability
To the fullest extent permitted by applicable law, NUVAI SOLUTIONS PRIVATE LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Website or purchase of products. Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.
11. Disclaimer of Warranties
The Website and its content are provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be uninterrupted, secure, or error-free.
12. Indemnification
You agree to indemnify and hold harmless NUVAI SOLUTIONS PRIVATE LIMITED, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the Website, your violation of these Terms, or your violation of any rights of a third party.
13. Third-Party Links
The Website may contain links to third-party websites. These links are provided for your convenience and do not signify endorsement. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.
14. Privacy
Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Website, you consent to the collection and use of your information as described in the Privacy Policy.
15. Modification of Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after the posting of changes constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.
16. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.
17. Grievance Redressal
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for this Website is:
Grievance Officer: M Deva
Email: grievance@nuvai.in
Phone: +91 7093773904
Address: 4th Floor, 648/A, Binnamangala, Near The Rameshwaram Cafe, Stage 1, Indiranagar, Bengaluru, Bengaluru Urban, Karnataka – 560038
The Grievance Officer shall acknowledge any complaint within 24 hours of receipt and endeavour to resolve it within 15 business days from the date of receipt.
18. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
19. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Cancellation Policy, and Shipping Policy, constitute the entire agreement between you and NUVAI SOLUTIONS PRIVATE LIMITED regarding the use of the Website.
20. Contact Us
If you have any questions regarding these Terms, please contact us at:
Email: info@nuvai.in
Phone: +91 7093773904