1. Introduction
NUVAI SOLUTIONS PRIVATE LIMITED ("NUVAI", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://nuvai.in ("Website") or place an order with us. This policy is compliant with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023 ("DPDP Act") of India.
2. Information We Collect
Personal Information: When you place an order, create an account, or contact us, we may collect your full name, email address, phone number, shipping and billing address, state, and pincode.
Transaction Information: Details related to your orders including order history, payment method chosen (UPI or Cash on Delivery), order status, and delivery details. We do not collect or store any UPI credentials, bank account details, or payment card numbers.
Usage Information: We automatically collect certain information when you visit our Website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other browsing behaviour through Google Analytics (GA4).
Communication Data: If you contact us via email, phone, or our contact form, we retain the content of your communications to address your queries.
3. Purpose of Data Collection
We use your personal information for the following purposes:
To process and fulfil your orders, including shipping and delivery. To communicate with you about your orders, including order confirmations, shipping updates, and delivery notifications. To respond to your enquiries and provide customer support. To improve our Website, products, and services through analytics. To comply with legal obligations, including tax and accounting requirements. To prevent fraud and maintain security of transactions. To send promotional communications, but only with your explicit consent.
4. Consent
By using our Website and providing your personal information, you consent to the collection and use of your information as described in this Privacy Policy. Under the DPDP Act, 2023, we process your personal data based on your consent, which you provide by actively using our services. You have the right to withdraw your consent at any time by contacting us at info@nuvai.in. Withdrawal of consent will not affect the legality of processing carried out before withdrawal.
5. Data Storage and Security
Your personal information is stored on secure servers hosted by our hosting provider with industry-standard security measures. We implement reasonable security practices including encrypted data transmission (HTTPS/SSL), secure database access controls, regular security assessments, and access restrictions to authorized personnel only.
In compliance with RBI Tokenisation Guidelines, we do not store any payment card data or UPI credentials on our servers. All payment processing is handled by our authorized payment gateway partner.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties solely for the following purposes:
Service Providers: Shipping and logistics partners to deliver your orders. Payment gateway providers to process your payments securely. Email service providers to send order-related communications.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of NUVAI, our customers, or others.
Analytics: We use Google Analytics (GA4) to understand Website usage patterns. Google Analytics collects anonymised data and is governed by Google's Privacy Policy.
7. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use session cookies for Website functionality and analytics cookies (Google Analytics GA4) for understanding user behaviour. You can control cookie settings through your browser. Disabling cookies may affect some Website functionality.
8. Your Rights
Under the DPDP Act, 2023 and applicable Indian laws, you have the following rights:
Right to Access: You may request information about the personal data we hold about you.
Right to Correction: You may request correction of inaccurate or incomplete personal data.
Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
Right to Withdraw Consent: You may withdraw your consent for data processing at any time.
Right to Grievance Redressal: You may file a complaint with our Grievance Officer regarding any privacy concerns.
To exercise any of these rights, contact us at info@nuvai.in.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order-related data is retained for a minimum of 8 years as required under Indian tax and accounting laws. After the retention period, your data will be securely deleted or anonymised.
10. Children's Privacy
Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Website after changes constitutes your acceptance of the updated policy.
12. Grievance Officer
In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the Grievance Officer appointed for the purpose of this Privacy Policy is:
Name: M Deva
Email: grievance@nuvai.in
Phone: +91 7093773904
Address: 4th Floor, 648/A, Binnamangala, Near The Rameshwaram Cafe, Stage 1, Indiranagar, Bengaluru, Bengaluru Urban, Karnataka – 560038
The Grievance Officer shall acknowledge any complaint within 24 hours and endeavour to resolve it within 15 business days.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us:
Email: info@nuvai.in
Phone: +91 7093773904
Address: NUVAI SOLUTIONS PRIVATE LIMITED, 4th Floor, 648/A, Binnamangala, Near The Rameshwaram Cafe, Stage 1, Indiranagar, Bengaluru, Bengaluru Urban, Karnataka – 560038